Shipping & Returns

FREE AUSTRALIA WIDE SHIPPING 

ANNEX delivers Australia Wide FREE with AUSTRALIA POST 

Delivery Time is generally NEXT DAY for most locations for all orders BEFORE 3PM

If the shipping address is not within the Australia Post next day delivery area then delivery may take an extra day
If there is a hold up with payment for the order there maybe a delay in delivery
We recommended sending to the place where you are most likely to be i.e work address
If you are not there to receive the parcel it may be taken to the Post office to be collected
If you have not received your order within 4 working days, please email us at or call 0293 008 888
If for any reason we cannot fulfill your order, we will notify you within 48 hours 

INTERNATIONAL SHIPPING (outside of Australia)

ANNEX ships to any country outside Australia within 3-10 working days.
We ship via Registered Air mail with signature on delivery, at a flat rate where ever you live:

NEW ZEALAND - Flat Rate $30  (Or FREE if you spend over $400)
ANY OTHER COUNTRY - Flat Rate of $50 AUD (Or FREE if you spend over $400)

If you require faster international shipping, please contact us and we can arrange for you at an additional charge
For us to process your international order, you must read and accept the following agreement:

  • You are responsible for any duties, tariffs, customs charges or additional charges levied by your country of entry
  • Furthermore, ANNEX is not responsible for any additional charges once the items you have ordered have left Australia
  • Should charges be levied in your country and should you refuse to pay them your credit card will be charged for all outgoing
    and return delivery charges that may be incurred by TheAnnex.com.au
  • When the returned merchandise is received by TheAnnex.com.au, you card account will be credited for the merchandise only

Note* Due to various countries Customs Procedures we cannot assume responsibility for delays

Please note due to Covid 19 we are experiencing some delays with international orders

RETURNS AND EXCHANGES

We hope that you will be happy with your purchases, however you may return/exchange any purchased item for any reason
We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size/colour if preferred 
In the case of the item being exchanged we will resend the new item back to you free of additional delivery charges. (Applies to Australia Wide Deliveries Only)
One delivery free exchange is valid per customer, any other exchanges after will be at cost of the customer

If you would like to return an item to us follow the steps below:

  • Email info@theannex.com.au within 7 days of your purchase date to inform us that you will be returning the item. We will promptly reply to your email and advise of the delivery address

  • Ensure that all items are in a new and unused condition with all tags attached. If the item is not in the original condition then we have the right to refuse a refund and the item will be sent back to you

  • Include your full name, address, telephone number, and if you would prefer a refund, exchange, or store credit. Please also state the way you purchased the item e.g. credit card or Bank transfer

  • Send the item to us within 7 days from purchase date with receipt of purchase

All items that are sent back MUST be posted via express or registered post
Any item that is not sent via express/registered post and goes missing in the post will not be credited
Refunds/Exchanges can take up to 14 days to process after goods have been received

International Orders 
If you wish to exchange or return your order you will be liable to pay for the return postage and the second postage cost for the new item, which is the flat rate of $30 (NZ) or $50 (Rest of the world)

Sale Items/Promotions
For sale items or products bought during a promotion, we are unable to offer a refund, however you are welcome to exchange or have a store credit issued

Please note: We only offer free shipping on the initial delivery for sale items
If you wish to exchange the item you will need to pay $15 for express postage back to you (Australia wide) or the flat rate of $30 (NZ) or $50 (Rest of the world)